Shipping + Returns
We want you to be happy with your order ... really happy!
If for any reason you are not entirely satisfied, we offer a full refund or exchange.
Our standard UK delivery charge is £4.95, although we offer a reduced rate for small items. The delivery charge for your order can be checked at any time simply by viewing your shopping basket. We are happy to post items to anywhere in the world - please contact us for overseas delivery charges.
For items in stock, orders will be dispatched within 3 working days, usually sooner.
We will always let you know as soon as possible if items are unavailable or if there will be a delay.
If an item arrives damaged or we have made a mistake, please let us know within 7 days and we will pay for return postage. If an item is simply unsuitable for any reason, we offer a full refund or exchange, providing you return it to us in perfect, unused condition within 7 days. You will be liable for the return postage costs, as we only offer free returns on faulty goods or where the error is ours. Your statutory rights are not affected.
To return an item, please wrap securely and use an insured registered delivery, as we cannot accept liability for goods lost or damaged in transit.
Should you have any questions about a particular item or wish to discuss any aspect of your order, please call us on 01392 204305 during opening hours (Monday to Saturday, 10am - 5pm), or contact us using the online form. We'd love to hear from you.